FAQ's

1. What’s the difference between a Virtual Assistant and Rich In Time?

A Virtual Assistant (VA) typically works remotely on a task-by-task basis and may serve multiple clients at once. At Rich In Time, we provide Executive Assistants (EAs) who deliver a bespoke, hands-on approach. We support you both personally and professionally, offering a more tailored and engaged service. We focus on building a long-term relationship to better understand your business and lifestyle needs.

2. How is Rich In Time different from hiring an in-house Executive Assistant?

An in-house Executive Assistant requires you to handle recruitment, payroll, and management. With Rich In Time, you get a fully managed service without the hassle. Plus, you only pay for the support you actually need. Our team adapts as your business grows, offering flexible support without the full-time employment commitment.

3. What about privacy and confidentiality?

We take privacy and confidentiality seriously. All work is covered under strict Non-Disclosure Agreements (NDAs), and we’re fully committed to protecting your sensitive information.

4. What is the contract period?

Our contract period starts with a minimum of six months. After this initial term, the contract rolls on a monthly basis. When giving notice, it applies from the end of the next billing period, and one month’s notice is required.

5. Can I increase or decrease the level of support?
Absolutely! We understand that your needs can change, and we’re here to grow with you. You can increase your level of support at any time, ensuring you always have the help you need as your business expands or personal responsibilities grow. If you need to decrease your services, we ask that these changes take effect in the next rolling month. Please note that adjustments can’t be made during the notice period to ensure a smooth transition, but we’re always flexible to accommodate your evolving needs before then.

6. What tasks do you handle?

We cover a wide range of both personal and professional tasks, including diary management, email handling, travel bookings, event planning, client coordination, and more. Our goal is to ensure your time is spent on what matters most.

7. How do I know what support is right for me?

We work closely with you to assess your specific needs. During the onboarding process, we’ll discuss your requirements and build a tailored support plan. As your needs evolve, so does our service.

8. Can I cancel anytime?

You can cancel after the initial six-month contract, provided you give one month’s notice before the next billing period begins.

If you're interested in joining the Rich In Time team, we'd love to hear from you, please don't hesitate to reach out to us via email for potential opportunities!

enquiries@richintime.co.uk

CAREERS

PRIVACY POLICY

At Rich In Time, we are committed to safeguarding your privacy and ensuring that your personal data is protected. This Privacy Policy outlines how we collect, use, and protect the information you provide to us through our website and services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Contact us via the website, email, or phone
• Subscribe to our services or newsletters
• Fill out a form on our website
• Engage with us via social media or other communication channels

The types of information we may collect include:

• Name
• Contact information (email address, phone number, etc.)
• Company details
• Billing and payment information
• Any other information you choose to provide in your communications with us

2. How We Use Your Information

We use the information you provide to:

• Deliver and manage our services
• Respond to your inquiries and provide customer support
• Send you relevant updates, newsletters, and marketing materials
• Process payments and manage billing
• Improve our website and services

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or contractual obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who help us operate our website, manage our business, or provide services to you (such as payment processors). These providers are required to protect your information and may only use it for the purpose of providing services to Rich In Time.

We may also disclose your personal information if required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and improve our website’s functionality. Cookies are small files stored on your device that collect certain information about your browsing activity.

You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly if you disable cookies.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal data we hold about you
• The right to request correction or deletion of your personal data
• The right to restrict or object to how we use your personal data
• The right to withdraw consent for data processing (where applicable)
• The right to file a complaint with a regulatory authority if you believe your privacy rights have been violated

If you wish to exercise any of these rights, please contact us at info@richintime.co.uk

6. Data Security

We take data security seriously and use reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee its absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Rich In Time, Oaktree House, 408 Oakwood Lane, Leeds, LS8 3LG
info@richintime.co.uk

Last Updated: 26 September 2024